REFUND POLICY

At ouruglypants.com, we’re committed to making the return and refund process as clear and straightforward as possible, ensuring fairness for both our customers and our team. Below, you’ll find detailed guidelines to help you understand how returns work, what we require, and when you can expect your refund.

Conditions for Return Acceptance

ouruglypants.com reserves the right to refuse returns in two specific cases: if items are sent back after the specified time window, or if they arrive in a condition that differs from when they were originally shipped (e.g., damaged, worn, altered, or missing tags). This ensures that returned items remain suitable for resale and upholds the quality standards our customers expect.

If you need to return multiple items—even if they’re from separate orders—you’re welcome to pack them together in a single box to simplify the process. However, it is critical that all required return forms are included with your shipment. These forms help us match returned items to your original order, track which products are being sent back, and process your refund accurately. Without these forms, we may not be able to identify your return or complete the refund correctly, which could cause delays.

Eligibility for Returns

To qualify for a refund, all returned items must meet the following criteria:

  • They must be the original products you purchased (no substitutions or replicas).
  • They must be in their original packaging (unopened where applicable), with all tags, labels, and accessories intact.
  • They must be undamaged, unused, and in the same condition as when they were delivered to you.

Refund Processing: What to Expect

Once we receive your returned items and verify they meet our eligibility criteria, we’ll send you a confirmation email right away to let you know your return has been accepted. After this confirmation, we’ll begin processing your refund.

  • Refund method: Your refund will be issued using the same payment method you used for the original purchase (e.g., credit card, debit card, PayPal). This ensures a seamless experience and avoids confusion with alternative payment methods.
  • Timeline: We aim to process refunds within 10 business days of accepting your return. However, please note that credit card refunds are subject to your card issuer’s processing times, which may take a few extra days to appear in your account. During busy periods (like holidays or sales), returns and refunds may occasionally take a bit longer than usual—we appreciate your patience as we work to handle all requests promptly.
  • Membership benefits: If you used membership coupons, reward points, or other loyalty perks for your purchase, these will be automatically reactivated and linked back to the email address associated with your membership once the refund is processed.

Need Help? Contact Us

If you have questions about returning an item, checking the status of a refund, or need assistance with a return form, our customer service team is here to help. We’re available during the following hours:

  • Weekdays:
    • Morning: 10:00 to 13:30
    • Afternoon: 17:15 to 20:15
  • Saturday:
    • Morning: 10:00 to 13:30

Don’t hesitate to reach out—we’re dedicated to ensuring your experience with returns is as smooth as possible. Let us help you resolve any issues and get the refund you’re entitled to.